Adding Your Virtual Card to Your Digital Wallet

Adding your virtual PayWoot Health Spending Card to your Apple Pay or Google Wallet is easier than you think, and we’ll guide you through it.

First, open your wallet app—whether it’s Apple Pay or Google Wallet—and select the “Add” option. This will typically be represented by a plus sign or a button labeled “Add Card.”
Once you’ve selected this option, you’ll be prompted to manually enter your card details. You can view your virtual card information anytime, after setting up your auto-payment, within your Lane Health account.
Once your details are entered, you’ll be prompted to accept the terms and conditions of using the virtual Card with your chosen wallet app. Take a moment to review these terms, and if everything looks good, proceed by accepting them.
After you’ve completed these steps, look for a confirmation message within the app. This message will confirm that your Lane Health Virtual Card has been successfully added and is now active.

To ensure everything is in place, we recommend testing the card with a small health-related purchase or service booking. This could be as simple as scheduling a check-up or purchasing a prescription at your local pharmacy. By doing this, you can rest assured that your card is ready to use whenever you need it, and you’ll be able to catch any issues early on.

Troubleshooting Common Issues

Even the most user-friendly technology can encounter hiccups, this section will help you troubleshoot common issues with ease. One of the most common problems users face is the card not appearing in their digital wallet. If this happens, start by checking your device’s internet connection. A stable connection is essential for the card to sync properly. Additionally, ensure that your wallet app is up to date. Developers frequently release updates to improve performance and fix bugs, so updating your app or phone can often resolve the issue. If the card still doesn’t appear, try restarting your device. Sometimes, a simple reboot can work wonders.

Are you encountering difficulties adding your card to Apple Pay or Google Wallet? First, ensure your device supports Near Field Communication (NFC)—the technology that powers contactless payments. Most modern smartphones and tablets are equipped with NFC, but it never hurts to double-check. If your device is NFC-enabled and you’re still having trouble, try removing and re-adding the card. Sometimes, a simple reset is all it takes.

Forgetting your card information is another common issue, but getting the information is a breeze. Simply open the Lane Health app, click virtual card, and you’ll be able to view all applicable information to add your card to the wallet. If you need help, our customer support team is just a tap away.

Payment hiccups can be a nuisance, but they often have simple fixes. If your card is declined, the first thing to do is check your card balance and account details in the Lane Health app. Make sure you have enough available balance in your account and that your card is in good standing. Sometimes, transactions are declined because of temporary holds or pending payments, so checking your account balance can help you understand what’s going on. If everything looks okay and you’re still having trouble, reach out to customer support for help. They can give you more information and help you fix the problem.

Maximizing Your Experience with the PayWoot Health Spending Card

Now that you have your virtual Card set up, let’s explore how you can make the most of it and get the most out of your digital health journey. One of the most immediate benefits is the seamless, contactless payments at healthcare facilities. By simply tapping your phone or watch at your next appointment or purchase, you can make your visit more efficient, convenient and stress-free.

Yet another significant advantage of the PayWoot Health Spending Card is its ability to set up automatic payments for your healthcare financing. By linking your card to your preferred payment method, you can ensure that your healthcare bills are paid for promptly, eliminating the hassle of manual payments and reducing the risk of non-payment.

By harnessing these capabilities, the virtual Card is revolutionizing your healthcare financing management, offering efficiency, personalization, and accessibility. From 0% financing options², HSA integrations, and no annual fees², this card is your all-in-one solution for a seamless and secure healthcare experience.

More Questions?

¹Lane Health (servicer for the card) does not charge interest on, or an annual fee for, the PayWoot Health Spending Card. “0% financing” pertains to repayment options that do not charge interest (0% interest) nor fees ($0 fees). Each Advance can be repaid in full, 4-month term or 12-month term (with a minimum $3 due each payment period). Transactions other than qualified hospital expenses (based on merchant category code) will be charged an origination fee of 5% and periodic finance fees. The location of the service provider is not determinative of whether a transaction is a qualified hospital expense. Rather, transactions made within or at a hospital (including but not limited to specialists, doctors, pharmacies, etcetera) are determined to be eligible by the associated MCC and not the location of the service provider in the hospital. New Advances, if eligible, can be repaid in full or over 4 installments with no origination or periodic finance fees. Late fees apply. You can review the fee table at https://lanehealth.com/hsc-lb-fees.
² Lane Health (servicer for the card) is a financial technology company, not a bank. The PayWoot Health Spending Card is issued by Lead Bank pursuant to a license from Visa USA Inc. Line of credit is issued by Lead Bank or LH Lending LLC NMLS #2552401, (nmlsconsumeraccess.org).